Guarantee and refund terms

Our guarantee and how refunds work

Last updated: 8 July 2026

This page sets out the guarantee referred to in our terms of service, how we handle cancellation and refunds, and the claims we do and do not make about the results of our service. Full Pelt is a trading name of 8020 AI Ltd (company number 15793774). Read it alongside our terms, which it forms part of.

The guarantee, in full

If, in your first 90 days as a Full Pelt client, your Google Business Profile receives fewer calls, direction requests and website clicks combined than it did in the 90 days immediately before you signed up - as reported in your own Google Business Profile dashboard - you do not pay your monthly fee again until that changes. To make a claim:

you must have given us the access, information and photos we ask for, within the timescales we request, throughout the 90-day period;
your Google Business Profile must have stayed live, in good standing and not suspended by Google for reasons outside our control, throughout the period;
the comparison is Google's own reported figures for the 90 days before you joined against the 90 days after, on a like-for-like basis; and
you tell us in writing (email hello@fullpelt.co.uk) within 14 days of the end of your 90th day, so we can review the figures together.

If the guarantee applies, we pause your billing until your Google-reported call activity improves. We do not refund fees already paid for work already delivered in that period, except where we agree otherwise or the law requires it.

No other outcome is guaranteed

Beyond the guarantee above, we do not promise:

a specific position or ranking in Google Search or Google Maps ("page one", "top three" or similar) - Google's own guidance is clear that no one can guarantee a ranking, and we do not make that claim;
that your business will appear in ChatGPT, Google's AI Overviews or any other AI-generated answer - we build well-structured, genuinely useful content that gives you a fair shot at AI-assisted discovery as a benefit of doing the work properly, but it is never a promise;
a specific number of leads, quote calls, bookings or revenue; or
outcomes that depend on factors outside our control, including your own responsiveness, pricing and reputation, or decisions made by Google, Meta, Bing or other platforms.

Cancellation and refunds

There is no minimum term. You can cancel at any time and your subscription ends at the close of the month you have already paid for. We do not refund the unused part of a paid month, except where the guarantee above applies or the law requires a refund. If you believe we have not delivered a service you have paid for, contact us first at hello@fullpelt.co.uk and we will put it right or agree a fair refund - most problems are quicker to fix by asking than by raising a chargeback.

Advertising and claims

Our marketing is written to these rules:

we describe outcomes honestly and in plain terms - more booked jobs, fewer missed calls, a stronger Google presence - not vague promises of AI magic;
any statistic we quote about local search, missed calls or typical results is either independently sourced and cited, or clearly described as an illustrative example, never presented as a guaranteed result for your business;
comparisons with other services are based on publicly available pricing at the time of writing, and are updated if that pricing changes;
any founding-cohort or other scarcity offer we make is always real and time-bound, never a fake countdown; and
we do not use fabricated testimonials, review counts or "as seen in" claims, and we do not publish review markup for a client before there are real, verifiable reviews to show.

If anything in our marketing ever reads as a promise we have said we do not make, it is a mistake - tell us at hello@fullpelt.co.uk and we will correct it.

Contact

Questions about a guarantee claim or a refund? Email hello@fullpelt.co.uk.