Guarantee and refund terms

Our guarantee and how refunds work

Last updated: 18 October 2026

This page sets out the guarantee referred to in our terms of service, how we handle cancellation and refunds, and the claims we do and do not make about the results of our service. Full Pelt is a trading name of 8020 AI Ltd (company number 15793774). Read it alongside our terms, which it forms part of.

The guarantee, in full

Bronze. If the Google listing has not brought more calls, and is not showing up higher for the searches we track, within 90 days of go-live, we keep working for free until both are true. We measure calls as Google-reported call-button clicks in the 90 days after go-live compared with the 90 days before. Bronze covers the Google listing work. Call answering is part of Silver.

Silver. No call goes unanswered. 24/7. Every call to your number gets answered, day or night, with no daily limit. If we ever miss one, tell us within 14 days and that whole month is free. At least one caught missed call or new enquiry in the first 30 days, or month 2 is free. That is a credit, not cash. We do not guarantee a ranking, a Google position, or a set number of enquiries.

How we measure answered calls. Silver includes 600 minutes of answered calls a month. Over 600 minutes, calls are still answered and the extra time is billed as metered usage. There is no daily limit. A missed call is a call that reached your Full Pelt number and was not picked up by your receptionist. Test calls do not count. You must claim within 14 days of the end of that month. We confirm a free month in writing. We do not turn the monthly fee off by ourselves. Any waiver is never an automatic change.

How we measure the first month. The 30 days start when we mark Silver live. A caught missed call is a call you would have missed that the receptionist answered. A new enquiry is a new customer enquiry we record in that window. If there is not at least one of either, month 2 is a credit against the following bill. It is not cash and it is not a refund of month 1. We confirm the credit in writing. It is never an automatic change.

We do not refund fees already paid for work already delivered, except where the law requires it or we agree a refund with you in writing. A credit under the guarantee is not a cash refund of those fees.

No other outcome is guaranteed

Beyond the plan guarantees above, we do not promise:

a number one spot, or a position for searches we have not agreed to track;
that your business will appear in ChatGPT, Google's AI Overviews or any other AI-generated answer - we build well-structured, genuinely useful content that gives you a fair shot at AI-assisted discovery as a benefit of doing the work properly, but it is never a promise;
a specific number of leads, quote calls, bookings or revenue; or
outcomes that depend on factors outside our control, including your own responsiveness, pricing and reputation, or decisions made by Google, Meta, Bing or other platforms.

Cancellation and refunds

There is no minimum term. You can cancel at any time and your subscription ends at the close of the month you have already paid for. We do not refund the unused part of a paid month, except where the law requires a refund. If you believe we have not delivered a service you have paid for, contact us first at hello@fullpelt.co.uk and we will put it right or agree a fair refund - most problems are quicker to fix by asking than by raising a chargeback.

Advertising and claims

Our marketing is written to these rules:

we describe outcomes honestly and in plain terms - more booked jobs, fewer missed calls, a stronger Google presence - not vague promises of AI magic;
any statistic we quote about local search, missed calls or typical results is either independently sourced and cited, or clearly described as an illustrative example, never presented as a guaranteed result for your business;
comparisons with other services are based on publicly available pricing at the time of writing, and are updated if that pricing changes;
any founding-cohort or other scarcity offer we make is always real and time-bound, never a fake countdown; and
we do not use fabricated testimonials, review counts or "as seen in" claims, and we do not publish review markup for a client before there are real, verifiable reviews to show.

If anything in our marketing ever reads as a promise we have said we do not make, it is a mistake - tell us at hello@fullpelt.co.uk and we will correct it.

Contact

Questions about a guarantee claim or a refund? Email hello@fullpelt.co.uk.